This week I have been working on an assignment for my graduate class. The topic of the assignment was based on communication, specifically email communication. Thinking that I am rather competent in my email communication, I was surprised by much of the information that I found. Below are three of the sites I accessed. Check them out, you'll be surprised what you can gain in insight, time, and organization!
Psychology of cyberspace: Email relationships - http://users.rider.edu/~suler/psycyber/emailrel.html
Email etiquette - http://careerplanning.about.com/od/communication/a/email_etiquette.htm
Effective email: How to communicate powerfully by email